Frequently Asked Questions
Everything you need to know about your CICI BY CICI experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How do I know which size to choose?
We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific garment measurements.
Which payment methods do you accept?
CICI BY CICI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Where are CICI BY CICI garments produced?
We are committed to ethical manufacturing. Our collections are produced in small batches across certified factories that prioritize fair wages, safe working conditions, and high-quality craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 1 hour of placement by contacting our customer support team. After this window, the order cannot be changed.